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Digital Transformation

We’re Shaping the Next Wave of Digital Transformation.

When it comes to digital transformation, organizations often prioritize the “what” and “how,” before understanding the “why” and “who.” That’s the opposite of how it should be. Transformations should be centered around people. We believe that transformation should consider the total experience—one that empowers employees, engages customers and evolves business to compete for tomorrow. 

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Transformation initiatives are only successful if there’s a clear directive centered around delivering exceptional customer experiences, both external and internal. New technologies cannot be the end game. The customer needs to be at the core of the work, and everyone in the company needs to be involved.

Maximize Potential Through the Total Experience 

Virtually every Forbes Global 2000 company is on some sort of digital transformation journey. A few of these transformation efforts have been very successful, but most have not. In fact, according to recent data a staggering 70% fail. If you’ve been part of a transformation journey, that number won’t likely shock you. Nearly everyone involved is familiar with the combination of people, process and technology attributed to the aspects of a transformation. However, companies often rush to purchase technology and then automate old, bad processes and people often become the afterthought to their technology purchase versus the driving factor.

If you think about all reasons why transformations fail, it all begins and ends with people: 

  • Unclear goals and lack of effective communication 
  • Lack of executive or management engagement or commitment 
  • Lack of alignment between stakeholders 
  • Neglecting digital culture 
  • Focusing on technology, not people 
  • Lack of focus on people benefits or front-end experience 
  • Internal resistance to change 

Here at Veracity, we believe there’s a new wave of digital transformation, one that leads with a people-first approach, both customer and employee, one we call the total experience (TX). The relationship between employee experience and customer service may be the most important yet overlooked piece in the digital transformation puzzle. Total experience requires a fundamental shift in better aligning both customer-facing and customer-impacting touch-points. Understanding that your customers and employees are two sides of the same journey, Veracity can help you enhance and empower that journey through improving processes and interactions, while using technology to connect.

Our Unique Approach

A total experience strategy is the muse for connection. From exceptional insights, to building new touch-points that matter, we prioritize your people first across all our services, helping you compete for tomorrow, today. Our digital transformation services include: 

Digital Maturity & Business Model Assessment

Veracity will evaluate your organization’s digital maturity from a variety of different criteria: executive support for digital initiatives, team resourcing, culture, relationship management between business and IT, customer experience, support of sales and service touch points and technology sophistication. 

Total Experience Strategy or Service Design

Whether you call it total experience or service design, Veracity can help you create an unparalleled experience for both your customers and employees. We’ll define a holistic strategy formed on people, process and technology that benefits everyone involved with your organization, including customers, employees, users, and partners, so your business can deliver all-around exceptional experiences.  

People Insights & Data Transformation

To lead with a people first strategy, you have to harness both your insights and data. Veracity will help you unlock the power of your attitudinal and behavioral data to gain valuable insights to understand motivations, inform decisions and propel your transformation. 

People Insights & Data Transformation

To lead with a people first strategy, you have to harness both your insights and data. Veracity will help you unlock the power of your attitudinal and behavioral data to gain valuable insights to understand motivations, inform decisions and propel your transformation. 

People Insights & Data Transformation

To lead with a people first strategy, you have to harness both your insights and data. Veracity will help you unlock the power of your attitudinal and behavioral data to gain valuable insights to understand motivations, inform decisions and propel your transformation. 

People Insights & Data Transformation

To lead with a people first strategy, you have to harness both your insights and data. Veracity will help you unlock the power of your attitudinal and behavioral data to gain valuable insights to understand motivations, inform decisions and propel your transformation. 

People Insights & Data Transformation

To lead with a people first strategy, you have to harness both your insights and data. Veracity will help you unlock the power of your attitudinal and behavioral data to gain valuable insights to understand motivations, inform decisions and propel your transformation. 

People Insights & Data Transformation

To lead with a people first strategy, you have to harness both your insights and data. Veracity will help you unlock the power of your attitudinal and behavioral data to gain valuable insights to understand motivations, inform decisions and propel your transformation. 

Design for Loyalty

Every organization has different needs, and we will work alongside you to develop a personalized approach to meet your unique digital transformation needs. Our key areas of expertise include:

  • Employee Experience
  • Customer Experience
  • Workplace Automation

Employee Experience

Discover the essential piece of your digital transformation puzzle- understanding and nurturing employee experience. Learn how to create consumer-grade experiences that accommodate how your employees want to work.

Customer Experience

Learn what it takes to create an exceptional customer experience. Veracity’s combination of a people-first approach coupled with leading-edge technology will help you create a customer experience that is guaranteed to leave a lasting impression. (Link to Customer Experience Page) https://live-veracity-powered-by-rgp.pantheonsite.io/expertises/employee-experience/ 

Workplace Automation

Discover the many benefits of workplace automation – from saving time and costs to increasing employee engagement. Veracity can help you unlock a stress-free, enjoyable experience at work. (Link to Workplace Automation page) https://live-veracity-powered-by-rgp.pantheonsite.io/expertises/workplace-automation/ 

Accelerating Your Transformation Through Tailored-to-You Technology 

The driving force of our business is our strategic client partnerships and our goal is to deliver the best, most innovative solutions. Therefore, deep expertise in technology platforms is also vital to our business. We have a long history of partnerships with key players recognized on the Gartner Magic Quadrant and the most sought-after technology products in the industry. Here are just a few of our strategic alliances: