Partnerships
Veracity + Salesforce
Here at Veracity, we know the power of a loyal customer. That’s why we empower data through technology platforms like Salesforce—simplifying customer engagements under one source of truth.
Our expertise lies in creating meaningful connections. Bridging the gap between organizations and their customers—our work with Salesforce plays a pivotal role in driving customer success (and yours too).
Unified Organizations Deepen Customer Loyalty
Gaining a deep understanding of your customers starts with tailored real-time data—data that can be used to grow lasting connection and trust. With Salesforce’s extensive product portfolio, we combine cutting-edge technology solutions with actionable data to hyper-personalize every customer touchpoint. Discover our Salesforce services:
Customer 360
Tailor every experience throughout the customer journey using Salesforce’s complete product portfolio—Customer 360.
- Personalization & Optimization
- Marketing Automation
- Data Cloud
Sales Cloud
Accelerate growth & enhance efficiency with AI capabilities and real-time data.
- Sales Cloud
- Enablement
- Revenue Optimization
- Sales Engagement
- Territory Planning
- Partner Relationship Management
Service Cloud
Intensify customer loyalty with personalized self-service & support solutions.
- Automation & Workflows
- Case Management
- Omni-Channel Routing
- Knowledge Management
- Reporting & Analytics
Marketing Cloud
Grow revenue & build lasting customer relationships driven by streamlined digital marketing solutions.
- Personalization
- Account Engagement
- Loyalty Management
- Marketing Optimization
Salesforce Platform
Accelerate 360 development & connect customer data with Salesforce Platform.
- Application Development
- Automation
- Security
- Hyperforce
- Einstein Intelligence
- Secure Development Environments
Our User-First Approach to Customer Experiences
From advisory to implementation, our robust services are designed to empower your organization and meet your customers where they are. Our methodology provides the flexibility to establish programs that continually improve and evolve your digital customer experience solutions with a customized approach to your long-term vision.
Operational Support Services
Platform support and ongoing maintenance
Operational Support Services
- Support & Maintenance
- Platform Expansion & Maturity
- Health Checks
- Enhancements & Upgrades
- Continual Improvement
Advisory Services
Data-driven strategies supporting any stage of your platform transformation journey
Advisory Services
- Customer Experience Strategy and Visioning
- Experience Vision & Design
- Platform & Solution Roadmap
- User Journeys and Flows
- Personalization Strategy
- Content Strategy & Planning
- Platform and Solution Architecture
- Development Operations
- Centers of Excellence
Our Service Offerings
Adaptation Services
Support change management and solution adoption
Adaptation Services
- User Testing & Insights Reporting
- Training & Governance Planning
- Change Management Measurement & Metrics
- Communications Planning & Execution
Implementation Services
Deliver successful solution and business outcomes
Implementation Services
- Agile Delivery Model
- Program & Project Management
- User Research & Testing
- User Experience Design & Design Systems
- Content, Design & Marketing Development
- Taxonomy, Tagging & Search
- Personalization & User Criteria
- Analytics & Business Intelligence
- Solution Development and Implementation
- Systems Integration
Our Service Offerings
Operational Support Services
Platform support and ongoing maintenance
- Support & Maintenance
- Platform Expansion & Maturity
- Health Checks
- Enhancements & Upgrades
- Continual Improvement
Adaptation Services
Support change management and solution adoption
- User Testing & Insights Reporting
- Training & Governance Planning
- Change Management Measurement & Metrics
- Communications Planning & Execution
Advisory Services
Data-driven strategies supporting any stage of your platform transformation journey
- Customer Experience Strategy and Visioning
- Experience Vision & Design
- Platform & Solution Roadmap
- User Journeys and Flows
- Personalization Strategy
- Content Strategy & Planning
- Platform and Solution Architecture
- Development Operations
- Centers of Excellence
Implementation Services
Deliver successful solution and business outcomes
- Agile Delivery Model
- Program & Project Management
- User Research & Testing
- User Experience Design & Design Systems
- Content, Design & Marketing Development
- Taxonomy, Tagging & Search
- Personalization & User Criteria
- Analytics & Business Intelligence
- Solution Development and Implementation
- Systems Integration
Case Study
Improving a Donor Experience to Better Manage Philanthropic Goals
Veracity defined a clear vision based on powerful insights to enhance integration and bring data to donors in a more compelling way.
Tailoring Your Customer Experience Transformation
Experience has taught us it’s never a one-size-fits-all approach. It’s about delivering the right people, to the right place, at the right time. Together with RGP, we build customer experiences and agile project management as nimble as the people who comprise them—harnessing substantial expertise to deliver scalable technology solutions that exceed your expectations.
Experience Platform Certified
13+ Implementations
25+ Team Members
