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Workplace Automation

Make Work…Well, Work

We believe true workplace transformations are created when solutions are designed to unite your employees, support your customers and evolve your business in a way that optimizes your operational efficiency.

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We help organizations work smarter, faster and people-first. Our transformations digitize and automate siloed processes, connect people and create experiences that drive loyalty and improve your bottom line.

We Help You Predict the Unpredictable

No matter your company story, size, or standing, we work as a team to understand you. We don’t believe in one-size fits all—truth is, all business operations are not created equal. It’s as much about people as it is about technology. Intelligent automation and orchestration enables better human and machine collaboration, powering up proactive decision-making and freeing employees from repetitive tasks so your talent can prioritize more complex, innovative and transformative work. The result? The ability to deliver rapid organizational change and create 360° business value.

Key Areas to Implement Business Automation

Almost any business can benefit from some level of process automation. Small businesses can benefit from using business automation software and sales automation tools, while larger businesses may even consider hiring a service to build specialized software to help them automate their processes.

When you’re thinking of how to automate your business, look for tasks that are:

  • Repetitive
  • Don’t require a lot of unique thought
  • Have standardized steps
  • Prone to mistakes with human input

Our Unique Approach

There are numerous ways we introduce businesses to the power of hyper-automation. With proprietary frameworks that foster co-creation between people and technology, we purposefully create space for boundless innovation. Our services include:

  • Enterprise Strategy & Roadmap
  • Technology Transformation
  • Persona & Use Case Scenario
  • Business Process Design & Service Orchestration
  • Artificial Intelligence & Machine Learning
  • Robotics Process Automation
  • Data & Analytics

Enterprise Strategy & Roadmap

We design actionable crawl, walk, and run strategies to strengthen your organizational efficiency and increase employee engagement and operational efficiency. 

Technology Transformation

We take a comprehensive approach to technology redesign and enterprise architecture. We start by assessing your current digital state, then work with your team to define and develop your future digital footprint that minimizes cost and reduces legacy risks and inefficiencies.

Persona & Use Case Scenario

We help you define opportunities for automation by understanding each user first—articulating their behavior and anticipating their needs through persona development and defining use case scenarios across every interaction.

Business Process Design & Service Orchestration

To connect needs with goals, we integrate technology into your end-to-end workflows—orchestrating interactions by automating and digitizing mundane processes and services to unite your entire enterprise ecosystem.

Artificial Intelligence & Machine Learning

To rapidly reach desirable outcomes like increased productivity, hyper-personalization, and 24/7 service, we implement components like AI and machine learning to effectively detect, expand and complete repetitive, detail-oriented tasks with ease.

Virtual Agent & Chat

To support and execute interactions for improved customer service, we work with you through conversation workflows, automating services and unique interactions to efficiently respond to requests.

Data & Analytics

Optimize insights, drive improved decisions, and uncover business risks and opportunities with data and analytics. We analyze behavioral viewpoints and capture meaningful patterns to transform data into intellect.

Our Unique Approach

Every organization has different needs, and we work alongside you to develop a personalized approach to meet your unique digital transformation needs. Our key areas of expertise include:

Enterprise Strategy & Roadmap

We design actionable crawl, walk, and run strategies to strengthen your organizational efficiency and increase employee engagement and operational efficiency.

Technology Transformation

We take a comprehensive approach to technology redesign and enterprise architecture. We start by assessing your current digital state, then work with your team to define and develop your future digital footprint that minimizes cost and reduces legacy risks and inefficiencies.

Persona & Use Case Scenario

We help you define opportunities for automation by understanding each user first—articulating their behavior and anticipating their needs through persona development and defining use case scenarios across every interaction.

Business Process Design & Service Orchestration

To connect needs with goals, we integrate technology into your end-to-end workflows—orchestrating interactions by automating and digitizing mundane processes and services to unite your entire enterprise ecosystem.

Artificial Intelligence & Machine Learning

To rapidly reach desirable outcomes like increased productivity, hyper-personalization, and 24/7 service; we implement components like AI and machine learning to effectively detect, expand and complete repetitive, detail-oriented tasks with ease.

Robotics Process Automation

To support and execute interactions for improved customer service, we work with you through conversation workflows; automating services and unique interactions to efficiently respond to requests.

Data & Analytics

Optimize insights, drive improved decisions, and uncover business risks and opportunities with data and analytics. We analyze behavioral viewpoints and capture meaningful patterns to transform data into intellect.

Optimize the Way You Operate

From HR and IT management to marketing and sales automation, we find opportunities to support your business transformation and optimize the way you operate. Discover how we increase productivity and engagement across your businesshere’s some key areas to start automating: 

Accounting & Financial Processes

From budget forecasting to reconciliation, we streamline data to automate routine financial workflows that save you time and money.

Marketing Automation

Stay relevant to your customers with hyper-personalized, targeted content during each stage of your user’s journey.

HR Management & Service Delivery

We believe in working smarter, not harder. Support your growth by automating onboarding activities and enabling self-service capabilities. 

IT Management & Service Delivery

Take your service desk to the next level with ITSM automation. We empower low-to-no-code workflows to eliminate time-consuming, error-prone tasks and boost efficiencies across your organization. 

Client Success & Customer Support

We find opportunities to help you be proactive rather than reactive with digitized support systems and automated interactions from virtual agents to call centers to 24/7 service.

Sales Automation

Generate a qualified pipeline of sales-ready leads to reduce risk while increasing revenue in any market. 

Compliance & Reporting

We believe in minimizing risk to maximize your results. From understanding your users with persona mapping to robust risk assessments and control evaluations—we help prove your organization adheres to industry standards, rules and regulations. 

Core Business Functions

To support your long-term roadmap, we review core business functions to define opportunities for automation & digitization practices. 

Accelerating Your Transformation Through Tailored-to-You Technology

The driving force of our business is our strategic client partnerships and our goal is to deliver the best, most innovative solutions. Therefore, the alignment to deep expertise in technology platforms is also vital to our business. We have a long history of partnerships with key players recognized on the Gartner Magic Quadrant and the most sought-after technology products in the industry. Here are just a few of our strategic alliances: