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6 Ways to Improve Your Employee Experience

Over the past three years we’ve witnessed more change to the way companies do business. COVID-19 has put to test every organization’s digital transformation plan. And while the pandemic has taken great liberties when it comes to disruption, it’s uncovered one inconvenient reality: companies must adapt or get left behind.  

Meet Your Employees: The Modern-Day Customer

Consider a recent PEW study where 54% of employees whose jobs can be done from home say they don’t want to return to the office once the pandemic is over. Gone are the days an employee experience was just a nice-to-have. Companies unable to unite disparate workforces through an intuitive employee experience will likely lose a competitive advantage in the future. The good news? While the growing pains from undergoing such transformation may be uncomfortable, business will be better.

Just this year, Millenials made up nearly half of the workforce. Born with access to the internet, these digital natives, with new expectations, ideas, and ways of working, are projected to make up 75% by 2025. Combined with disruption caused by the pandemic, workers increasingly want more because they know they can have it.

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How do companies provide an experience that anticipates the ways their employees want to work?

01

Live & Breathe the Employee Journey

Often organizations only map or look at one part of the journey, like onboarding, and forget that the employee’s total experience will be a reflection of work satisfaction. We believe it is key to map out the entire journey—from how employees are onboarded to how they collaborate and access documents. Understanding the total life cycle of all of your employees—full-time, contingent or work-share—can help create more engagement while reducing inefficiencies and user fatigue.
02

Deliver Personalized, Omni-Channel Experiences

Your employees don’t suffer from a lack of information. They are drowning in it. That’s why it’s vital to create personalized experiences that cater to individual needs by delivering relevant, targeted content and user-customized features across all platforms.
03

Create Environments for Collaboration

Employees should be able to easily switch between collaborating with team members or across entire teams using the same or similar set of tools. When it’s easier to get things done and stay connected to the larger organization, passion and productivity tend to follow. Staff equipped with the best tools internally can better serve their customers externally, which in return, supports a more cohesive brand experience.
04

Modernize IT Systems

Don’t forget that when it comes to Information Technology, it’s “information” that comes first. That’s why it’s crucial to understand how employees interact with your processes and systems and what attributes are useful to their daily tasks. By hearing your employees’ wants and needs, you will be enabling technologies that are not only intentional but also highly effective at increasing productivity and boosting morale.
05

Scaling Automation with AI

By scaling your automation and AI efforts, you will be able to automatically accomplish transaction processing, data manipulation and communication with other digital systems. This allows employees to have more capacity to focus on higher-value work instead of time-consuming tasks, resulting in improved quality, increased efficiency and more empowered employees.
06

Managing & Sustaining Change

It’s important to get the entire organization aligned by utilizing cross-discipline teams and hands-on training. Bringing together team members from different areas of the organization breaks down silos and allows for unique perspectives that lead to thoughtful solutions. Executing these solutions in a crawl-walk-run approach allows organizations to grow in a manageable and sustainable fashion.

The Tools to Get You Started

We work tirelessly through strategic partnerships with key players in the industry—recognized as the most sought-after technology products on the market—to empower forward-thinking workplace solutions. Specifically, we believe our partnerships with ServiceNow, Akumina, and Mulesoft provide the tools and resources to help your organization develop better and smarter ways to do business in this distinct new way of working.

ServiceNow

Our partner ServiceNow is a single cloud platform that enables your business to automate manual work functions into a seamless digital interface, bridging the gap between expectation and experience, and here’s why: 

The ServiceNow ITSM Platform

ServiceNow provides one system that enables unimpeded flow of data across your company. IT Support and help desk functions can be automated so that minimal aspects will need to be customized. Through ServiceNow, IT service management is built to anticipate needs automatically. 

Optimized Business Operations

ServiceNow makes employee transitions, such as onboarding and off-boarding, seamless for all parties involved. ServiceNow can also help minimize any service risk outages, enhancing your company’s productivity and agility.  

 

More Efficient Task Management

ServiceNow provides a single place where employees can access any service or platform they need. This creates a well-oiled workflow, allowing your employees to get what they need no matter where they are.  

Detailed Support Unlocks Full Potential

With ServiceNow’s Custom Solutions, users gain access to detailed support in order to utilize the technology to its full potential. Your company’s needs will inevitably shift and evolve. ServiceNow is built for flexibility. 

Akumina Employee Experience Platform

Our partner Akumina is both a product and a platform that empowers enterprises to create a consistent and personalized employee experience for working smarter, not harder. Akumina’s strength is in consolidating systems and processes, and excels because Akumina: 

Creates a Single Pane of Glass

Akumina’s pre-built integrations enables software to tie into any system, unifying data and presenting it in a single view. This combined with Akumina’s support for 210 languages makes for a truly multilingual and multimarket approach.  

Does Not Store Your Data

With Akumina’s abstraction “experience” layer across and on top of technology systems of record such as Office 365, Azure, and non-Microsoft enterprise systems, the platform is secure and compliant. Plus, your data will never be stored.  

 Total & Complete Visual Control

With no design limits and simple HTML and CSS control, Akumina’s platform enables your business to create and uphold a consistent and cohesive brand image for your organization.

 

Empowers Businesses to Succeed 

Akumina’s platform features hundreds of out-of-the-box components to manage function, design, tasks and user-friendly content authoring. These features both help drive immediate ROI and foster continuous growth. 

Mulesoft

Our integration platform partner Mulesoft uses API-led strategy to integrate core systems and unify data, helping your business work seamlessly across all departments.

Unimpeded Collaboration

Mulesoft uses an intuitive and user-friendly platform to connect data from multiple sources, increasing your organization’s employee engagement and productivity.

 

Simplified & Refined Recruitment 

Mulesoft’s transparent Anypoint Platform, which helps your business build a network of apps, data, and more, allows employers to see details for each potential employee in one place; resulting in a streamlined and accelerated hiring process.  

Intelligent Messaging Services 

Mulesoft’s mobile application integrations and real-time messaging services means employees and managers can stay in constant contact using their preferred platforms.

 

Seamless Omni–Channel Experience

With Mulesoft, you can deliver personalized, omni-channel experiences through multiple applications and devices catered to your employee’s unique needs. This results in enhanced employee satisfaction, which in turn, improves revenue.  

The Way Forward

After 10 years focused on the consumer revolution; it’s time to welcome the revolution at work. With 54% of employees who would choose to work remote post-pandemic, the question is not whether to change, but when. And how.

Grow with Veracity

It’s time to move forward. Let’s help you get there.

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