Partnerships
Veracity + ServiceNow
Here at Veracity, we deliver digital transformation through thoughtful ServiceNow solutions—configuring the platform to suit your unique needs.
Platform transformations take equal parts technology, talent and change. Today, as an Elite Partner of ServiceNow, we design better, more intuitive experiences designed to scale. And we do it all with your users in mind.
Reimagining Complex Digital Workflows with Profound Platform Expertise
At Veracity, we believe the power of ServiceNow is its ability to help businesses unify their processes into a single system of action. When it comes to realizing the platform’s true potential, most companies only scratch the surface. We dive deeper, reimagining the platform to build human-centered, insightful solutions for each unique customer across their entire enterprise for a simplified, much more enjoyable, quicker-to-adopt experience. Because as an Elite Partner, we don’t just make ServiceNow work, we make it work for you.
Customer Experience
Efficiently engage your customers through streamlined customer experiences.
- Customer Service Management (CSM)
- Healthcare Life Science
- Financial Services Operation
Employee Experience
Empower your workforce with human-centered technology solutions.
- HR Service Delivery
- Onboarding
- Employee Journey Management
- Employee Portal
Technology Excellence
Reimagine service operations through resilient automation technology.
- ITSM
- IT Operations Management
- Strategic Portfolio Management
- IT Asset Management
- Governance, Risk Compliance
- Employee Portal
Hyperautomation & Low-Code
Innovate across your enterprise workflows with low-to-no-code applications.
- App Engine
- Automation Engine
- Integration Hub
Now Platform
Connect people with valuable insight for increased productivity and value creation.
- Machine Learning
- Intelligent Chatbot
- Performance Analytics
- Configurable Workspaces
- Platform Encryption
Veracity Exclusive Products
Automate Grievance and Appeals management through Veracity’s custom developed Now platform offering.
- Grievance & Appeals Offering
Our User-First Approach to Customer Experiences
From advisory to implementation, our robust services are designed to empower your organization and meet your customers where they are. Our methodology provides the flexibility to establish programs that continually improve and evolve your digital customer experience solutions with a customized approach to your long-term vision.
Operational Support Services
Platform support and ongoing maintenance
Operational Support Services
- Support & Maintenance
- Platform Expansion & Maturity
- Health Checks
- Enhancements & Upgrades
- Continual Improvement
Advisory Services
Data-driven strategies supporting any stage of your platform transformation journey
Advisory Services
- Customer Experience Strategy and Visioning
- Experience Vision & Design
- Platform & Solution Roadmap
- User Journeys and Flows
- Personalization Strategy
- Content Strategy & Planning
- Platform and Solution Architecture
- Development Operations
- Centers of Excellence
Our Service Offerings
Adaptation Services
Support change management and solution adoption
Adaptation Services
- User Testing & Insights Reporting
- Training & Governance Planning
- Change Management Measurement & Metrics
- Communications Planning & Execution
Implementation Services
Deliver successful solution and business outcomes
Implementation Services
- Agile Delivery Model
- Program & Project Management
- User Research & Testing
- User Experience Design & Design Systems
- Content, Design & Marketing Development
- Taxonomy, Tagging & Search
- Personalization & User Criteria
- Analytics & Business Intelligence
- Solution Development and Implementation
- Systems Integration
Our Service Offerings
Operational Support Services
Platform support and ongoing maintenance
- Support & Maintenance
- Platform Expansion & Maturity
- Health Checks
- Enhancements & Upgrades
- Continual Improvement
Adaptation Services
Support change management and solution adoption
- User Testing & Insights Reporting
- Training & Governance Planning
- Change Management Measurement & Metrics
- Communications Planning & Execution
Advisory Services
Data-driven strategies supporting any stage of your platform transformation journey
- Customer Experience Strategy and Visioning
- Experience Vision & Design
- Platform & Solution Roadmap
- User Journeys and Flows
- Personalization Strategy
- Content Strategy & Planning
- Platform and Solution Architecture
- Development Operations
- Centers of Excellence
Implementation Services
Deliver successful solution and business outcomes
- Agile Delivery Model
- Program & Project Management
- User Research & Testing
- User Experience Design & Design Systems
- Content, Design & Marketing Development
- Taxonomy, Tagging & Search
- Personalization & User Criteria
- Analytics & Business Intelligence
- Solution Development and Implementation
- Systems Integration
Veracity + ServiceNow Exclusive Products
Simply put: we know ServiceNow and all it’s glory. From Customer, Technology and Operational Workflows, explore our human-centered experiences and exclusive offerings alongside ServiceNow.
Grievance & Appeals
Empower your payer workflow with a single system of action. A process accelerator exclusively built on ServiceNow’s Digital HCLS and NOW Platform.
An All-In-One GRC Solution
Identify risks before your at risk. Easily track your operational resilience in real time with an automated, all-in-one solution integrated with ServiceNow IRM.
coming soon
Meet Your ECPros
Bring a human-centered lens to your transformation with a unified taxonomy. Built to harness ECPro’s powerful features with scalable, intuitive content.
Case Study
Pioneering an Intranet Service-Delivery Platform With Employee Center Pro
By harnessing the power of Employee Center Pro, Veracity delivered a first-of-its-kind service-delivery intranet. A consumer-grade experience for employees through a network of connected content—ensuring they self-serve first to increase productivity and giving the call center a break.
Built for Borderless Transformation
Experience has taught us it’s never a one-size-fits-all approach. It’s about delivering the right people, to the right place, at the right time. Together with RGP, we build workflows and global workforces as nimble as the people who comprise them—harnessing substantial expertise to deliver proprietary frameworks and scalable resources for an ever-demanding digital world.
250+ ServiceNow Certified Professionals across 5 Global Regions
200+ ServiceNow Customers
300+ ServiceNow Consultants
250+ ServiceNow Implementations
200+ ServiceNow Certifications
