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Today the proliferation of digital workflows and tools has become a defining feature of progress. However, a critical question arises: is this surge of advancements causing existing platforms to lose relevance? This insights article explores the concept of Digital Workflows and their potential impact, particularly addressing concerns about the possible redundancy of established platforms. 

Tech sprawl, the uncontrolled expansion of technology within organizations, lies at the heart of this inquiry. As businesses eagerly embrace innovation, it’s imperative to gauge whether the growing array of digital solutions enhances efficiency or simply adds to the complexity.

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What impact will the swift evolution of digital workflows and tools have, and how might these advancements make existing systems obsolete?


Financial Loss

Uncontrolled technology expansion can lead to significant financial losses. Investing in redundant or unnecessary technologies, maintaining and upgrading numerous systems, and managing a complex technology infrastructure can strain budgets and resources. 

Inefficiency and Productivity Loss

Tech sprawl often leads to a fragmented and disparate technology landscape. This can result in inefficiencies, increased complexity, and reduced productivity. Employees may struggle with multiple systems, incompatible platforms, and fragmented data, leading to wasted time, duplicated efforts, and decreased overall efficiency.

Integration Challenges

Integration becomes a significant challenge when technology systems proliferate without proper planning. Disparate systems may not seamlessly communicate or share data, requiring manual workarounds or custom integrations, which can be time-consuming, error-prone, and expensive.

Security Risks

Tech sprawl increases the surface area for potential security breaches. With numerous systems and applications to secure, it becomes challenging to maintain consistent security measures, leading to vulnerabilities that attackers can exploit. The risk of data breaches, unauthorized access, and information leaks increases, potentially resulting in financial and reputational damage. 

Maintenance and Support Difficulties

A sprawling technology landscape requires ongoing maintenance and support. It becomes harder to keep track of updates, security patches, and bug fixes across multiple systems. The lack of centralization and standardized processes can slow response times, prolong issue resolution, and increase the overall support cost.

Vendor Lock-In and Dependency

Rapid technology expansion without a strategic approach can lead to vendor lock-in, where an organization heavily depends on specific vendors or proprietary technologies. This dependency limits flexibility, negotiation power, and the ability to switch to more suitable or cost-effective solutions in the future.

User Resistance and Adoption Challenges

Introducing new technologies without proper planning or user training can lead to user resistance and low adoption rates. Suppose employees or end-users perceive the proliferation of technology as burdensome or unnecessary. In that case, they may resist using the new tools effectively, resulting in underutilization and diminished returns on tech investments.
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To mitigate the losses from tech sprawl, organizations should focus on strategic planning, aligning technology with business goals, establishing governance frameworks, promoting standardization, conducting regular technology audits, and prioritizing user adoption and training programs. Our global, ServiceNow practice can help organizations address and manage tech sprawl in the following ways: 


Centralized IT Service Management

ServiceNow offers a centralized platform for managing IT services, processes, and assets. By consolidating various IT functions and services onto a single platform, it reduces the proliferation of disparate systems and promotes standardization. 

Configuration Management Database (CMDB)

The CMDB offered by ServiceNow serves as a centralized repository for monitoring and overseeing IT assets, applications, and infrastructure components. This facilitates organizations in obtaining a comprehensive view of their technology landscape, recognizing dependencies, and pinpointing opportunities for consolidation and rationalization.

Automation and Workflow Orchestration

ServiceNow automates manual and repetitive tasks through workflows and orchestration. Streamlining processes and reducing manual intervention eliminates the need for multiple systems or tools to perform specific functions, reducing tech sprawl. 

Application Portfolio Management

The Application Portfolio Management (APM) module assists organizations in evaluating and rationalizing their application landscape. By offering insights into application usage, cost, and value, it enables organizations to pinpoint redundant or underutilized applications and make well-informed decisions regarding consolidation or retirement.

Self-Service and Knowledge Management

ServiceNow’s self-service portal empowers users to find information, request services, and access resources independently. Providing a centralized knowledge base and self-help options reduces dependency on multiple systems and support channels, minimizing tech sprawl. 

Integration and Orchestration Hub

Functioning as an integration and orchestration hub, ServiceNow enables organizations to seamlessly connect and oversee diverse systems and applications. With its pre-built integrations, APIs, and integration capabilities, it facilitates data exchange and process automation throughout the technology landscape, thereby minimizing fragmentation.

Governance and Compliance

ServiceNow offers governance and compliance features to ensure that IT assets, applications, and processes adhere to organizational policies and industry regulations. Enforcing standardized processes and procedures helps organizations control their technology landscape and avoid unchecked tech sprawl. 

By leveraging ServiceNow’s capabilities, organizations can consolidate and streamline their technology infrastructure, automate processes, gain visibility and control, promote standardization, and rationalize their application portfolio. This reduces tech sprawl, improves efficiency, and optimizes technology investments. 

But this is more on the management of a tech sprawl. How do you stop one from happening at all? 

Avoid. Manage. Now. 

ServiceNow offers your organization a complete digital transformation opportunity, from workflows pertinent to your back office and IT support to a portal that customers can access and enhance the company’s customer success experience. 

Through the ServiceNow offering, your HR team is empowered to ensure that your employees are digitally supported from off-boarding/on-boarding to enhancing their communication across all support teams and giving them access to an unlimited catalog of services to request. 

Do you want to prevent risks in your organization even before they happen? Reach out to Veracity and find out how you can avoid and manage risks in your team. 

Contact us to learn more about how we can help your organization digitize workflows, transform business processes, reduce admin, and gain productivity efficiencies.