
Employee Experience
Employee Experience
The relationship between employee experience and customer service is the most important, yet often overlooked piece in the digital transformation puzzle. Our approach starts by understanding your employees’ unmet needs, then designing solutions to nurture their entire journey.
We create consumer-grade experiences that accommodate for how your employees want to work. It’s no longer build it so they will come. It’s build it so they will stay.
We believe employee experiences are holistic ecosystems. They aren’t built for employees by leadership or product teams. They should be informed by your people, and built for your people—delivering hyper-targeted content, data and information designed to work just for them. By fostering collaboration, increasing autonomy through self-service and harnessing technology to anticipate needs, a whole new range of skills and behaviors emerge, pushing forward the next best idea.
We’ve helped numerous clients navigate the same waters. Whether designing for prospective or current employees, our holistic approach strives to understand unique human motives and connect people to technology and reach their potential. Our expertise brings the know-how to accelerate in transformative areas including:
From candidate to employee, we help build lasting connections to create undeniable brands.
Whether it’s building a talent marketplace or reducing time to hire, we help build strategies critical for remaining competitive.
We help you improve the entire journey–from hire to retire–with a focus on building employee trust, reducing delivery costs, improving productivity, and creating greater access to self-service.
Whether we are modernizing systems, improving transparency, or providing greater access to self-service, Veracity can help create an entire IT delivery strategy that not only meets but exceeds employee expectations.
Your employees are likely submerged in content, but a true knowledge strategy is about delivering the right information to the right time and place to reduce reliance and increase productivity.
Leaders and culture can make or break an organization. We help analyze true sentiment and define a strategy for improving morale, engaging employees, and motivating performance.
Developing a sound employee experience strategy requires an organization designed to support it. We help align people, procedures, processes, and systems to improve how organizations work.
The driving force of our business is our strategic client partnerships and our goal is to deliver the best, most innovative solutions. Therefore, the alignment to deep expertise in technology platforms is also vital to our business. We have a long history of partnerships with key players recognized on the Gartner Magic Quadrant® and the most sought-after technology products in the industry. Here are just a few of our strategic alliances: