True and Lasting Change Starts Within
The relationship between employee experience and customer service is the most important, yet often overlooked piece in the digital transformation puzzle. Our approach starts by understanding your employees’ unmet needs, then designing solutions to nurture their entire journey.
Consider Us Employee Evangelists
We believe employee experiences are holistic ecosystems. They aren’t built for employees by leadership or product teams. They should be informed by your people, and built for your people—delivering hyper-targeted content, data and information designed to work just for them. By fostering collaboration, increasing autonomy through self-service and harnessing technology to anticipate needs, a whole new range of skills and behaviors emerge, pushing forward the next best idea.
Our Unique Approach
Every organization has different needs, and we work alongside you to develop a personalized approach to meet your unique digital transformation needs. Our key areas of expertise include:
Your employees don’t suffer from a lack of information; they’re drowning in it. That’s why it’s vital to create personalized experiences catered to individual needs with relevant, targeted content and user-customized features across all platforms. Veracity combines human-centered design with powerful platform capabilities to deliver experiences with maximum flexibility so employees can access the tools and information they need, no matter where they are.
The Veracity team brings user experience expertise, deep technical knowledge and a strong understanding of multiple vertical domains to develop personalized, holistic approaches for our clients’ unique needs. Through data-driven strategies, thoughtful design and development practices, our team creates experiences that are sustainable for your entire employee journey—transforming your employee experience to be more dynamic and unique for each individual user.
The goal of every employee experience strategy is attracting and retaining top talent. Veracity works alongside your team to build an insight-driven brand that comes directly from employee experiences and feedback. We help you go beyond “we have the best people” to truly activating a message that is as unique as the people who comprise it. We work with you to bring your unique brand to life throughout the journey at moments that truly matter—whether applying for a job, accessing a system, or better understanding your career.
A well-informed strategy requires harnessing real data driven by your people, allowing you to move beyond guesses and promises towards the tangible moments and actions that will help you make the right improvements and retain top talent. Whether we are using analytics to explore behavior on how people engage or use systems, or insights to better inform what they want or gaps in service, data is critical to a well-informed employee experience strategy.
Creating an engaging employee experience is never a one-size-fits-all approach. Building a personalization and targeting strategy is key to creating relevant, individualized interactions and improving both adoption and sentiment. Veracity can help with a 360-targeting strategy focused on an enterprise systems approach, from persona data management to taxonomy, user criteria and tagging—we help your employees get the most out of their experience.
Your brand isn’t one touchpoint or interaction; it’s made up of the entire employee journey that should seamlessly connect and communicate. Whether an ad, email, experience or chat, Veracity can help you bring your ideals to life through total experience design.
In today’s workforce, there’s no shortage of technology; but not every technology is right for every company. It’s crucial to understand how employees interact with your processes and systems, and what attributes are useful to their daily tasks. By hearing your employees’ wants and needs, you create a digital ecosystem that’s not only intentional, but highly effective in increasing productivity and boosting morale.
If employees feel disconnected from the greater organization, the value of the digital workplace is dramatically diminished. Employees should be able to easily switch between collaborating with team members or across teams, using the same or similar set of tools. When it’s easier to get things done and stay connected to the larger organization, passion and productivity tend to follow. Staff equipped with the best tools internally can better serve their customers, which in return, supports a more cohesive brand experience.
At Veracity, we understand the importance of workforce automation and AI to improve business performance. By scaling your automation and AI efforts, we automatically accomplish transaction processing, data manipulation and communication with other digital systems—increasing capacity to focus on higher-value work instead of time-consuming tasks. The result? Improved quality, increased efficiency, and more empowered employees.
We know new processes and tools can be difficult to implement. Utilizing cross-disciplined teams and hands-on training, we immerse ourselves in your world: your employees, customers, and technologies to align your entire organization and break down silos. To help you manage your growth in a sustainable fashion, we leverage a crawl-walk-run approach—testing and learning along the way to optimize growth and exceed expectations.
Ignite Energy Through Employee Experience
We’ve helped numerous clients navigate the same waters. Whether designing for prospective or current employees, our holistic approach strives to understand unique human motives and connect people to technology and reach their potential. Our expertise brings the know-how to accelerate in transformative areas including:
From candidate to employee, we help build lasting connections to create undeniable brands.
Whether it’s building a talent marketplace or reducing time to hire, we help build strategies critical for remaining competitive.
We help you improve the entire journey–from hire to retire–with a focus on building employee trust, reducing delivery costs, improving productivity, and creating greater access to self-service.
Whether we are modernizing systems, improving transparency, or providing greater access to self-service, Veracity can help create an entire IT delivery strategy that not only meets but exceeds employee expectations.
Your employees are likely submerged in content, but a true knowledge strategy is about delivering the right information to the right time and place to reduce reliance and increase productivity.
Leaders and culture can make or break an organization. We help analyze true sentiment and define a strategy for improving morale, engaging employees, and motivating performance.
Developing a sound employee experience strategy requires an organization designed to support it. We help align people, procedures, processes, and systems to improve how organizations work.
Accelerating Your Transformation Through Tailored-to-You Technology
The driving force of our business is our strategic client partnerships and our goal is to deliver the best, most innovative solutions. Therefore, the alignment to deep expertise in technology platforms is also vital to our business. We have a long history of partnerships with key players recognized on the Gartner Magic Quadrant® and the most sought-after technology products in the industry. Here are just a few of our strategic alliances: