Elite
Partner with 75+ Certified Implementation Specialists Across 4 Global Regions
200+
Product Line Certifications
250
ServiceNow Implementations Across Various Industries
4.4
ServiceNow Customer Satisfaction Score
We’ve seen many implementers hastily adopt one-size-fits-all solutions resulting in underutilized experiences. In reality, a ServiceNow implementation is a unique journey for each organization. Our expertise goes beyond conventional approaches to explore the potential of ServiceNow with people-focused solutions. Guaranteeing your users not only adopt, but your organization embraces the value of your investment.
Your not-so-average partner
ServiceNow Meets Innovation, Not Limitation
Your ServiceNow platform shouldn’t be another costly investment gathering dust; it’s a powerful tool waiting to supercharge your team. Our dynamic team of ServiceNow engineers, researchers, process consultants, taxonomists, and creatives set us apart. Together, we shatter the mold, transforming every user challenge into tailored, seamless workflows and an ever-evolving user experience. To us, it’s not just ServiceNow as usual, it’s ServiceNow reimagined.
Platform Advisory & Roadmap to Value
Align organizational challenges to support any stage of your ServiceNow journey with data-driven and agile principles.
Total Experience Design & Implementation
Go from an out-of-the-box solution to one that suits your needs perfectly with user experience workshops.
Organizational Adoption & Tailored Training
Support change management, training, and solution adoption to maximize and deliver faster time-to-value.
Operational Support & Managed Services
We partner with the best to offer the best experience possible—from flexible support to tech expertise to evolution.
UX Research, people insights & service design
Define Your Platform by the People Who Use It
We get to know your organization inside and out, empathizing with real user challenges. Our design-thinking methods study human behavior, where they interact, and how they work to create practical and efficient workflow solutions that match your operational needs with your strategic goals. The outcome? More productivity, smoother end-to-end connections, and happier users—essentially, everything ServiceNow aims to deliver, but where implementers miss the mark.
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Personalization, Content Creation & Taxonomy
Empower Your Users with Streamlined Interactions
Your users crave personalized experiences, but implementing these solutions start by understanding their needs first. Our data analysts and taxonomy team balance stakeholder objectives and everyday user insights to reimagine your entire taxonomy and service ecosystem. We make it match how your users think, so important stuff is easy to find—while improving communication, data quality and productivity across your enterprise.
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UX design, design systems & prototyping
9,900% ROI—This is The Power of Great UX Design
Our UX design expertise not only enhances your brand but accelerates ServiceNow adoption, resulting in significant returns. According to Forrester, for every $1 you spend on UX, you get back $100—that’s a whopping 9,900% return on investment. We concentrate on making things look good and work well, creating informed design systems that make everyday tasks effortless for all.
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platform roadmaps, Governance & Value Realization
We Optimize Performance Together, Not Just For You
ServiceNow keeps getting better, even if your business systems don’t change much. We begin with where you are now, and make sure it lines up with where you want to be. This way, everyone works together towards the same goal. We keep testing, optimizing and training, so you get long-lasting value, stay on track with your strategy, and see a return on your investment from implementation to post-go-live—meeting maturing customer and enterprise demands.
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I know when Veracity brings forward a problem, they've already identified and engaged with the necessary parties to find a successful and sustainable solution.
your experts in servicenow excellence
Aligning Expertise for Seamless Workflows
When it comes to realizing ServiceNow’s true value, most companies only scratch the surface, hindering your ROI. Our team aligns our approach with ServiceNow solutions, ensuring your platform investment becomes an integral part of your daily operations. These solutions include:
Customer Experience
Great customer service is multi-tiered and goes further than just customer engagement. Our UX practice and dedicated engineers leverage customer journeys for proactive issue resolution and quicker, more effortless service while improving company efficiency and productivity.
Specialties Include: Customer Service Management (CSM) and Field Service Management (FSM) across Financial Services and Healthcare Life Sciences (HCLS)
Employee Experience
An employee’s HR experience is crucial in preventing frustration and increasing satisfaction. We focus on empowering your workforce with human-centered tech solutions—making employee transitions, such as onboarding and off-boarding, seamless for all parties involved.
Specialties Include: HRSD, Employee Onboarding, Employee Journey Management, Employee Portal/ECPro
Technology Excellence
From business operations to simplifying IT service management, we help your operations run smoothly and effectively through resilient automation technology. By optimizing infrastructure and monitoring all services, we reduce the risk of service disruption with a proactive approach that enhances service quality, productivity and business agility.
Specialties Include: ITSM, ITOM, Strategic Portfolio Management, ITAM, GRC, Employee Portal/ECPro
Hyperautomation & Low-Code
With the power of low-to-no-code applications, we revamp and enhance processes across your organization enterprise-wide. With user-friendly tools that empower your workforce, we help create solutions that drive productivity.
Specialties Include: App Engine, Automation Engine, Integration Hub
Are There Obstacles Impacting Your ServiceNow Investment?
Explore Related Resources
Veracity + ServiceNow Exclusive Products
Simply put: we know ServiceNow and all it’s glory. From Customer, Technology and Operational Workflows, explore our human-centered experiences and exclusive offerings alongside ServiceNow.
Grievance & Appeals
Empower your payer workflow with a single system of action. A process accelerator exclusively built on ServiceNow’s Digital HCLS and NOW Platform.
An All-In-One GRC Solution
Identify risks before your at risk. Easily track your operational resilience in real time with an automated, all-in-one solution integrated with ServiceNow IRM.
coming soon
Meet Your ECPros
Bring a human-centered lens to your transformation with a unified taxonomy. Built to harness ECPro’s powerful features with scalable, intuitive content.
