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We Don’t Just Make ServiceNow Work, We Make it Work for You.


Partner Serving 4 Global Regions

Product Line Certifications
ServiceNow Implementations Across Various Industries
ServiceNow Customer Satisfaction Score

We’ve seen many implementers hastily adopt one-size-fits-all solutions resulting in underutilized experiences. In reality, a ServiceNow implementation is a unique journey for each organization. Our expertise goes beyond conventional approaches to explore the potential of ServiceNow with people-focused solutions. Guaranteeing your users not only adopt, but your organization embraces the value of your investment.

ServiceNow Meets Innovation, Not Limitation

Your ServiceNow platform shouldn’t be another costly investment gathering dust; it’s a powerful tool waiting to supercharge your team. Our dynamic team of ServiceNow engineers, researchers, process consultants, taxonomists, and creatives set us apart. Together, we shatter the mold, transforming every user challenge into tailored, seamless workflows and an ever-evolving user experience. To us, it’s not just ServiceNow as usual, it’s ServiceNow reimagined.

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Platform Advisory &
Roadmap to Value

Align organizational challenges to support any stage of your ServiceNow journey with data-driven
and agile principles.

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Total Experience Design & Implementation

Go from an out-of-the-box solution to one that suits your needs perfectly with user experience workshops.

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Organizational Adoption & Tailored Training

Support change management, training, and solution adoption to maximize and deliver faster time-to-value.

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Operational Support
& Managed Services

We partner with the best to offer the best experience possible—from flexible support to tech expertise to evolution.

Define Your Platform by the People Who Use It

We get to know your organization inside and out, empathizing with real user challenges. Our design-thinking methods study human behavior, where they interact, and how they work to create practical and efficient workflow solutions that match your operational needs with your strategic goals. The outcome? More productivity, smoother end-to-end connections, and happier users—essentially, everything ServiceNow aims to deliver, but where implementers miss the mark.

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Empower Your Users with Streamlined Interactions

Your users crave personalized experiences, but implementing these solutions start by understanding their needs first. Our data analysts and taxonomy team balance stakeholder objectives and everyday user insights to reimagine your entire taxonomy and service ecosystem. We make it match how your users think, so important stuff is easy to find—while improving communication, data quality and productivity across your enterprise.

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9,900% ROI—This is The Power of Great UX Design

Our UX design expertise not only enhances your brand but accelerates ServiceNow adoption, resulting in significant returns. According to Forrester, for every $1 you spend on UX, you get back $100—that’s a whopping 9,900% return on investment. We concentrate on making things look good and work well, creating informed design systems that make everyday tasks effortless for all.

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We Optimize Performance Together, Not Just For You

ServiceNow keeps getting better, even if your business systems don’t change much. We begin with where you are now, and make sure it lines up with where you want to be. This way, everyone works together towards the same goal. We keep testing, optimizing and training, so you get long-lasting value, stay on track with your strategy, and see a return on your investment from implementation to post-go-live—meeting maturing customer and enterprise demands.

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I love working with Veracity. We need more people to challenge us to think about our current problems for future outcomes.
-ServiceNow Platform Owner, Fortune 500 Financial Company

Aligning Expertise for Seamless Workflows

When it comes to realizing ServiceNow’s true value, most companies only scratch the surface, hindering your ROI. Our team aligns our approach with ServiceNow solutions, ensuring your platform investment becomes an integral part of your daily operations. These solutions include:

Customer Experience

Great customer service is multi-tiered and goes further than just customer engagement. Our UX practice and dedicated engineers leverage customer journeys for proactive issue resolution and quicker, more effortless service while improving company efficiency and productivity. ​

Specialties Include: Customer Service Management (CSM) and Field Service Management (FSM) across Financial Services and Healthcare Life Sciences (HCLS)

Employee Experience

An employee’s HR experience is crucial in preventing frustration and increasing satisfaction. We focus on empowering your workforce with human-centered tech solutions—making employee transitions, such as onboarding and off-boarding, seamless for all parties involved.

Specialties Include: HRSD, Employee Onboarding, Employee Journey Management, Employee Portal/ECPro

Technology Excellence

From business operations to simplifying IT service management, we help your operations run smoothly and effectively through resilient automation technology. By optimizing infrastructure and monitoring all services, we reduce the risk of service disruption with a proactive approach that enhances service quality, productivity and business agility.

Specialties Include: ITSM, ITOM, Strategic Portfolio Management, ITAM, GRC, Employee Portal/ECPro

Hyperautomation & Low-Code

With the power of low-to-no-code applications, we revamp and enhance processes across your organization enterprise-wide. With user-friendly tools that empower your workforce, we help create solutions that drive productivity.

Specialties Include: App Engine, Automation Engine, Integration Hub

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Are There Obstacles Impacting Your ServiceNow Investment?

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Meet The Experts in ServiceNow Excellence

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