01.
The Challenge
A government agency faced challenges due to a lack of a unified platform for employee services, varying procedures in IT service management, fragmented operations for HR-related units, and inadequate data analysis and reporting.
02.
What We Did
In response, the agency worked with Veracity to implement a transformative solution using the ServiceNow Platform, upgrading their employee portal and centralizing access. The Employee Portal became a “Single Storefront,” providing employees with a unified access point for all services, simplifying and streamlining the overall experience.
The implementation of IT Service Management (ITSM) and App Engine facilitated the adoption of ITIL processes, integrating them on a single platform. This not only streamlined and improved IT service management but also automated work processes, allowing employees to access services more efficiently.
03.
Our Impact
The initiative followed industry standards such as ITIL 4.0, contributing to enhanced service delivery and an improved overall employee experience.
case studies
