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Customer Service & Call Center

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Veracity's Call Center Consultants seamlessly resolve challenges for faster resolutions and elevated satisfaction.

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the veracity difference

Today, Customers Have the Power

As a customer, there’s nothing more disheartening than hearing a recorded voice deliver the news of an excruciatingly long wait time. Any lag in service can result in a big hit to brand loyalty. That’s why our call center consultants go above and beyond to help manage high ticket volumes, agent turnover, and slow resolution times in customer service centers.  

Prioritizing human needs over tech solutions allows us to resolve customer challenges at their source, establishing our proven track record of delivering impactful customer service experiences from self-service to case resolution to enhanced training and processes. Whether in healthcare, financial services, or consumer packaged goods, our tailored solutions ensure efficient and effective support across all channels. 

Service Model Vision & Strategy

A seamless user experience is key. Our strategies provide a “no wrong door” approach, optimizing service and enhancing relationships. We craft roadmaps that align your channels, technologies, and touchpoints to guarantee consistency and satisfaction in every interaction.

Service Delivery & Process Optimization

Efficient delivery is crucial. We analyze your workflows, identify bottlenecks, and implement streamlined solutions to improve response times, reduce costs, and increase customer satisfaction. Our approach defines each service journey, personalizing experiences to match your customer needs.

Partner Delivery Tool Implementation

Our Elite partnership with ServiceNow streamlines workflows, enhances collaboration, and delivers exceptional service experiences. We ensure seamless integration, tailoring solutions to your customer needs. ServiceNow maximizes efficiency and boosts productivity across all service areas, enabling your teams to operate more effectively and achieve your business objectives.

Measurable Results & ROI

We drive tangible improvements and ensure your investment yields significant returns by defining key performance indicators (KPIs) and metrics to quantify the impact on customer satisfaction. Our approach not only enhances operational efficiency but also fosters long-term growth and strengthens your competitive edge in the market.

Related Services

Expert Support for Any Challenge

Service Journey Assessments

Gain clarity and insights into your service journey with our thorough assessment. Identify pain points, bottlenecks, and opportunities for improvement to enhance customer satisfaction and streamline operations. 

Journey Design & Case Resolution

Design a journey that leads to tangible customer success. Pinpoint the pivotal moments in your customer journey. From initial contact to resolution, we’ll help you prioritize and optimize each interaction for maximum impact. 

Customer Service, Help Desk, Contact & Call Center Automation

Elevate your support capabilities from customer inquiries, contact center management, or call center operations, we’ve got you covered with tailored strategies and support. 

Empower your team with efficient help desk solutions. We ensure timely resolution of issues, streamlined communication, and enhanced workflows and productivity for your organization. 

ServiceNow Implementation (ITSM, HRSM, and CSM)

Harness the power of ServiceNow with an elite global partner. From IT Service Management (ITSM) to Human Resources Service Management (HRSM) and Customer Service Management (CSM), we’ll help you optimize operations and deliver exceptional service experiences with ease and confidence. 

Enhanced Automation with AI-Driven Search, Virtual Agents & Chatbots

Enhance efficiency and productivity by automating repetitive tasks, streamlining workflows, and empowering your team to focus on what matters most. AI-powered virtual agents and chatbots enable instant, personalized, 24/7 assistance. Our experts enhance customer satisfaction and efficiency with intelligent search, chat interactions, and faster resolutions.

Veracity-Exclusive Persona Data Management & LLM Frameworks

Understand your customers like never before. Our exclusive frameworks help you gather, analyze, and leverage persona data to deliver personalized interactions and build lasting relationships. 

Workflow Design & Implementation

Design conversations that drive results from initial contact to resolution, we create workflows that maximize efficiency, satisfaction, and conversions for your enterprise. 

Practice leaders

Meet the Experts

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Connect With Us

Rachel Adler, Managing Director, Health Vertical Lead

Happiness does not come from doing easy work, but from the afterglow of satisfaction that follows accomplishing difficult tasks that demand our best.

Todd Fudala, Managing Director, WXM Technologies

Technology is the backbone of the future, and ServiceNow paves the way towards that future with its visionary solutions.

Jen Jones, SVP, Brand Experience, Business Development & Marketing

Streamlining backstage processes improves the employees’ experience, which, in turn, allows them to create a better user experience.