Capabilities
Employee Experience
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the veracity difference
True and Lasting Change Starts Within
The cause-and-effect relationship between employee experience and customer service is pivotal for digital transformation, yet often overlooked. It’s not a matter of ‘if you build it, they will come,’ but rather, what does it take for them to stay? Our unique approach to employee experience strategy starts by understanding your employees’ needs, then crafting solutions that support their journey. Endorsed by the Nielsen Norman Group, we tailor frameworks that are highly-adoptable because they foster engagement.
Our team sees employee experiences like ecosystems made by and for your workforce. These experiences give them the right content and info they need. By working together, we come up with new skills and ideas, letting employees do more on their own with technology that predicts what they need.
Employee Experience & Intranet Strategy
Your employees don’t suffer from a lack of information; they’re drowning in it. We streamline access to essentials, ensuring they get what they need, when they need it. This boosts productivity, enhances satisfaction, and fosters efficiency.
People Insights, Analytics & Blueprints
Use accurate data to move beyond guesswork. Our advanced analytics reveal employee behavior and service gaps, ensuring informed improvements, enhanced satisfaction, and better talent retention for growth.
Technology & Systems Modernization
In today’s workforce, there’s no shortage of technology; but not every technology fits every company. Understanding how employees use your processes and systems helps create an intentional and effective digital ecosystem that boosts productivity and morale.
Change Management
We’ve been there; implementing new processes and tools can be challenging. Our cross-disciplinary teams and hands-on training align with your organization and break down silos. Using a crawl-walk-run approach, we test, learn, and optimize for sustainable growth and success.
Automation & AI
We know the value of automation and AI in enhancing business performance. By scaling these efforts, we handle routine tasks automatically, allowing employees to focus on higher-value work. The result? Improved quality, increased efficiency, and more empowered employees.
Organization Strategy & Design
Crafting an effective organization strategy and design is like architecting the blueprint for success. It’s about aligning your structure, processes, and people to achieve your goals efficiently and effectively. Our approach creates agile, resilient, and high-performing organizations primed for success.
Practice leaders
Meet the Experts
Jen Jones, SVP, Business Development, BX & Marketing
The relationship between employee experience and customer service may be the most important yet overlooked piece in the customer experience puzzle.
Woody, Managing Director, CXM Technologies
Technology should innovate, not hinder.
Ashley Cook, Director of Research, BX
In today’s data-saturated world, research is crucial to inform high-quality experience design decisions. Merely having an eye for users and listening isn’t always enough—measuring experience with the right level of confidence to make informed decisions is critical. Remember, you measure what you get at the expense of what you don’t.