Thankfully, Generative AI (GenAI) is changing the game in ServiceNow, cutting through the clutter with automation and intelligence that works. Because when HR runs smarter, employees stay happier—and business moves even faster.

ServiceNow’s AI Assist, powered by GenAI and Natural Language Understanding (NLU), brings unprecedented automation and intelligence to HRSD. While GenAI creates human-like responses, case resolutions, and knowledge articles, NLU ensures Now Assist accurately interprets employee queries, delivering context-aware responses that improve self-service interactions.

With AI in the mix, HR stops feeling like a bottleneck and starts working like it should—quick fixes, fewer headaches, and support that employees deserve.

Powered by Gen AI, these “leveled up” chatbots don’t just answer questions—they sound human while doing it. They:

• Handle the bulk of employee inquiries instantly
• Guide people through self-service like a pro
• Take many repetitive task off the plate of “real” employees

Tech-enhanced knowledge management means employees get answers faster—and HR spends less time chasing updates. It:

• Creates and updates knowledge articles automatically
• Keeps policies and FAQs fresh without manual effort
• Helps employees self-serve before submitting HR cases

AI takes the guesswork out of case management, ensuring every issue lands in the right hands—quickly and without hassle. With intelligent automation, the technology:

• Automatically generates case summaries for quick insights
• Matches inquiries with the best HR agent or team
• Auto-classifies and prioritizes cases based on urgency
• Captures key details for seamless handoffs and quicker resolutions

AI makes HR feel less like a ticketing system and more like a personal concierge—anticipating needs, tailoring support, and making every interaction feel effortless. It can:

• Remembers past interactions for smarter support
• Recommends HR resources before employees even ask
• Delivers responses that make sense—not just canned replies

HR compliance isn’t just a box to check—it’s a constant challenge. AI takes the complexity out of it, reducing risk and keeping policies up to date. It:

• Auto-generates compliance reports and policy updates
• Makes sure HR responses align with legal and company standards
• Monitors HR cases in real-time, flagging risks before they become problem

As AI technology evolves, ServiceNow’s HRSD will continue to enhance HR operations, with advancements like:

• Voice-based HR assistants for hands-free HR support
• Predictive workforce analytics to help HR leaders anticipate employee needs
• Deeper AI integration with third-party HR systems for a unified employee experience

As you can see, HR just moves faster with Generative AI. Less waiting, more doing, and an employee experience that just works. Automate the repetitive stuff, make smarter decisions, and give HR the bandwidth to focus on what really matters.

Ready to maximize ServiceNow ROI? Start here: https://rgp.com/servicenow-hrsd/