Capabilities
Customer Experience
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the veracity difference
Elevate Every Interaction
With a well-thought-out plan to meet rising customer expectations, you can ensure smooth interactions and consistent, satisfying experiences, boosting brand loyalty and growth in today’s market. Our cross-disciplinary team of experts has helped countless companies with their digital customer experience strategy to manage every aspect of the customer journey. We specialize in building data-driven solutions to track every interaction, providing a 360-degree view that enhances customer satisfaction. By delivering innovative digital strategies, we not only foster brand loyalty but also drive success, revealing previously unseen possibilities for your business.
Digital Customer Experience Strategy
We work closely with your organization to prioritize improvement and develop a transformation plan that empowers phased growth. We help you define a customer-focused vision that’s rooted in organizational change that improves services, touchpoints and processes from a surface-to-core perspective for meaningful and holistic change.
Service Design
Whether you call it total experience or service design, Veracity helps you create unparalleled experiences for customers and employees by valuing both front and backstage activities. Through research, prototyping, and co-creation, we design seamless, user-centered services that exceed expectations.
Qualitative & Quantitative Research
We employ a variety of methods to get to the heart of your customer and truly understand their journey. User research and insights inform our entire strategy; from designing an experience to crafting a touchpoint—everything we do is backed by data.
Omni-Channel Experience Design
Your brand isn’t one touchpoint or interaction; it is made up of the entire customer journey that should seamlessly both connect and communicate. Whether an ad, email, experience or chat, Veracity can help you bring your brand to life through total experience design.
Strategic Insights & Investment Analytics
We work with you to understand what data insights are available and how they can drive improved customer engagement and opportunities for future investments.
Platform Selection & Tool Enablement
We can help you assess your digital landscape, identify, and select the right technologies, then seamlessly implement, and integrate the solutions within your enterprise.
Practice leaders
Meet the Experts
Jen Jones, SVP, Business Development, BX & Marketing
Companies are often so focused on customer-facing touchpoints that they ignore the impact of an incorrect bill; a late order or claim can have on customer satisfaction. It’s clear that there’s an intrinsic link between the back office and the success of any CX program. The term “back office” itself implies lesser impact on customer experience, perhaps a better framing would be customer-facing and customer-impacting.
Woody Carlisle, Managing Director, CXM Technologies
Technology should innovate, not hinder.
Todd Fudala, Managing Director, WXM Technologies
Technology is the backbone of the future, and ServiceNow paves the way towards that future with its visionary solutions.