ServiceNow - Senior Pre-Sales Solution Consultant

Veracity by RGP™ is a next generation consulting firm focused on delivering transformative solutions across strategy, experience, process, technology, and culture. Combining the flexibility of a talent-driven partner with the expertise of a project-based consultancy, Veracity helps organizations drive meaningful change. With a people-first approach, Veracity ensures every engagement is tailored to meet the unique needs of its clients, empowering them to engage, operate and outperform the competition. Backed by RGP’s global reach, Veracity offers specialized talent and award-winning methodologies that deliver impactful, long-term results across various industries and regions.

We are seeking a Senior Solution Consultant to join our ServiceNow pre-sales team. The resource will be responsible for the configuration and delivery of product demonstrations for ServiceNow's product solutions to convey the business value of the platform and products, in a presales consulting environment. The candidate will also develop sales proposals including project scoping, sizing and resource plans. The candidate must possess a strong understanding of ServiceNow products, platform and capabilities and be able to speak in detail to how they deliver on business value for clients. Up to 50% billable hours may be required as a hands-on Technical or Functional Consultant on project-based and/or managed support client work.

What you get to do in this role:
The Senior Solution Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow product capabilities and complimentary technologies in a pre-sale consulting environment. Product focuses including Customer Service Management; Custom AppEngine Development; HR Service Delivery; IT Service Management; Employee Center Pro, NEXT UI Workspaces and Now Assist GenAI. Lead technical sales conversations demonstrating product features and capabilities and conveying business value while supporting business development executives. This is a salaried position not commission based.
 

• Prepare client tuned proof of concepts and proof of value demonstrations leveraging

• DEMOHUB Partner Demo Instances
• Lead demonstrations to illustrate business value of the platform and products
• Advise customers on industry and ServiceNow best practices
• Interface with ServiceNow technical product teams as needed
• Be a key member on pre-sales pitches and joint pursuit teams
• Subject Matter Expertise on ServiceNow platform and product solutions
• Identify improvements, new capabilities, industry trends and competitive landscapes
• Assist the business development team to successfully close new business
• Define, solution and size project proposals according to standards and effective strategies
• Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

To be successful in this role, we need someone who has:
Technical Skills:

• Minimum 5 years demonstrated pre-sales solution consulting experience preferably with ServiceNow
• Minimum 5 years demonstrated deep functional and technical experience in ServiceNow implementations
• Working knowledge of web service standards such as SOAP, REST, XML, etc.
• Working knowledge of web API’s, Data integrations/ETL, Relational Databases
• Working knowledge of SaaS / PaaS environments such as AWS, Azure
• Working knowledge of modern HTML5/CSS/LESS
• Working knowledge of LDAP, VPN, SSL, SSO technologies and standards
• Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
• Demonstrated experience in client facing, technical consulting and advising roles
• Certified ServiceNow Administrator and/or Implementation Specialist

Preferred Skills:

• Product Certifications: CIS-ITSM, CIS-CSM, CIS-HRSD, CSA, CAD

• Quick learner that can adapt to a fast pace, changing environment and keep up with the evolving capabilities of multiple ServiceNow product lines
• Eagerness and a strong desire to expand ServiceNow knowledge always
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around key technical decisions during pre-sales pursuits
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
• Strong attention to detail and creative problem-solving skills an absolute essential
• Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
• Proven record of successfully managing business relationships

WHAT YOU CAN EXPECT

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
• Base Pay Range: $160,000 - $170,000
• Other Compensation: Incentive Compensation
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Flexible Time Off Program, 8 Paid Holidays, 10 Paid Sick Days
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.

WHAT WE DO
At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth and pave the way for long-term success through bold innovation and fearless collaboration.
Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION (DE&I)
We believe diversity, equity, and inclusion are critical underpinnings of our shared values. As a Human First company, we recognize diversity as a strength cultivated through our culture, our people, our business, and our clients. As part of this commitment, if you require reasonable accommodation during the application or interview process, please contact TAG@RGP.com.

EQUAL OPPORTUNITY EMPLOYER
RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.
If you are applying for a position in San Francisco, Los Angeles, or Los Angeles County, please visit the RGP Notice on Fair Chance Ordinances at https://rgp.com/fair-chance-ordinances/.
Visit our website at www.meetveracity.com to see the amazing work our teams have done and continue to do!