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Employing a Talent Taxonomy for Workforce Agility

A global consulting firm was looking to improve their overall talent management process through a more intuitive taxonomy structure to better automate the match of applicant’s skills to the right roles and opportunities. By using taxonomy to improve the way the firm grouped skills and job roles to candidates, they could realize the potential to supercharge job placement while increasing workplace agility. 

Still, this feat came with its own set of challenges, and they needed a partner who understood the impact of effective information architecture. Veracity thoughtfully unified their global taxonomy by incorporating a new list of 2,000 skill terms into an existing structure of categories, job families and titles—matching the right consultant, to the right opportunity at the right time. 

Through a streamlined, user-centric taxonomy that matched candidate skills to job opportunities, we helped a global consulting firm better match the right consultant to the right opportunity.

Defining Terms, Designing Engagement

To match skills to the right job roles and categories, Veracity needed to make sure all terms had clear definitions and descriptions. After writing easily-digestible descriptions for nearly 2,000 terms, the client was armed with descriptions and definitions for each skill, which would make it easier for users to find these terms quickly once added to the future talent management platform. 

Building a Job Description Information Architecture

Our team categorized 2,000 terms into 10 existing skill family categories and nearly 100 subcategories, mapping each skill term to 100+ job roles. This formed a hierarchy of categories and subcategories to test for findability. After categorizing the terms, we conducted stakeholder sessions with 25 subject matter experts, validating and testing how we organized the taxonomy in just seven weeks.

Evaluating Findability With Real Human Data

Veracity vetted the categorization structure through tree jack testing. Tree jacks help identify where and why people get lost when finding information. In the end, Veracity harnessed this impactful data to provide a more accurate and efficient way to match candidates with open client projects and career development opportunities.

Rethinking Taxonomies to Predict Candidate & Employee Needs

With a previous taxonomy primarily serving candidate needs, this global consulting firm saw an opportunity to leverage the revised skills taxonomy for internal career development and HR platform needs. Through stakeholder sessions and user insights from the taxonomy tree jack testing, we aligned skills into clear, user-friendly categories to empower their taxonomy beyond just external candidate match and job placement. 
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Project Outcomes

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Terms Incorporated Into 10 Existing Skill Family Categories & 100 + Taxonomy Subcategories
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Skill Taxonomy Terms Mapped To 100+ Job Roles
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Participants In User Testing Providing Real Human Data

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