As a leading foodservice distributor with over 100 years in business, Performance Foodservice (PFS), a division of Performance Food Group, wanted to implement agile practices to stay ahead of the competition. Like many organizations of their tenure, they excel at in-person customer experience but have struggled with a digital experience that matches the relationships their account managers have built. With changing digital needs and the ever-evolving customer, they struggled to keep up. Internally, Business and IT were unaligned, decisions were reactionary, and they had no avenue for innovation.
The outcome? An organization rallied around customer needs. Veracity helped them define portfolio, solution and agile teams, created customer-centric value streams, identified opportunities within their customer journeys and prioritized a pilot: a reimagined customer experience through business agility through Sitecore.