Stay up-to-date with our latest thoughts on digital transformation. Discover how businesses are leveraging technology to stay ahead of the competition and thrive in the digital age.
Determining the Value of User Experience: Measuring UX & ROI
User experience (UX) strategy is an essential part of a successful product or service. It involves creating a plan that ensures end-users have a positive experience when interacting with a…
April 7, 2023
Workplace Automation
From Manual to Digital: The Future of Grievance & Appeals Process Efficiency
In the ever-evolving landscape of customer (member) management, organizations face the challenge of efficiently handling appeals and grievances while meeting governance, compliance, and customer satisfaction requirements. Manual processes and disjointed…
April 7, 2023
Customer Experience
Employee Experience
Design-Led Digital Transformation
In today's fast-paced business world, digital transformation is no longer just an option, but a necessity for survival. Digital transformation refers to the integration of digital technologies into all aspects…
April 7, 2023
Customer Experience
How to Tailor Your Research Insights for Maximum Impact
The foundation of effective customization lies in understanding who your audience is. By identifying the key stakeholders like decision-makers, relevant teams and end-users, you can present each with research based…
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