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The Challenge

A trusted healthcare clinic embarked a journey to modernize its systems and scale business operations with a cloud-based Oracle suite. The project aimed to enhance transparency, optimize resource use with automation and predictive tools, ensure precise information with live updates, develop a scalable platform for the next 20 years, provide a user-friendly interface, allow customizations that aren’t overwritten by upgrades, and ensure consistent software performance.​


What We Did

We provided an internal Project Manager to oversee multiple business areas under the transformation initiative.

Key activities included:

  • Efficient Back-Office Processes: Enabled the client to operate more efficiently with minimal impact on daily supply chain management (SCM) activities
  • Clinical Operations: Provided up-to-the-moment access to accurate data required to manage the clinical business enterprise
  • Supply Chain and Inventory: Improved inventory accuracy, planning, tracking, warehouse management, and pharmacy inventory planning
  • Procurement: Enhanced ordering, forecasting, priority management, and scheduling processes
  • Modification and Testing: Identified and tested modifications to SCM daily tasks to enhance the patient experience and automate manual tasks
  • Seamless Transition: Ensured a seamless transition to the new system, allowing staff to perform their job functions efficiently


Our Impact

The implementation led to significant improvements including:

  • Faster Order and Supply Location: Achieved a faster way to order and locate supplies since the GO LIVE date
  • Enhanced Inventory Management: The new Oracle Cloud system provides numerous benefits across procuring medical/surgical supplies, pharmacy supplies (vaccines), and managing all of their inventory
  • Streamlined Procurement Process: Items are now requested through Oracle and procured by the client’s buyer. Cycle counts and PAR locations are managed using RF Smart handheld devices