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The Challenge

Our client, the producer of a highly popular multi-season television series, faced mounting challenges due to the rapid growth of their series’ popularity and the associated demand for merchandise. As the demand for related items surged, their online merchandising, procurement, and fulfillment operations became increasingly complex. Recognizing the need for strategic solutions to address these growth-related issues, our client sought Veracity’s expertise to identify and implement effective strategies.


What We Did

We collaborated with them to identify and prioritize the key issues and blockers across their NetSuite platform and integrated eCommerce, Merchandising, Fulfillment, and Supply Chain solutions. This process ensured a focused approach to addressing critical challenges hindering merchandising and financial strategies.

  • Root Cause Analysis and Solution Development: Our team delved into the root causes of the prioritized issues and opportunities, evaluating optimal solutions. We then managed the development and implementation of these solutions across various departments and technologies, ensuring alignment with organizational goals.
  • Financial Close Assistance: In addition to addressing operational challenges, we provided assistance in the monthly and quarterly financial close process, enabling them to meet public reporting requirements efficiently.


Our Impact

  • Empowered Teams: Our efforts empowered teams to identify and resolve issues by comprehensively understanding processes and transactions spanning multiple organizations and technologies
  • Optimized NetSuite Configuration: We optimized NetSuite configuration, integration, financial management, and processes to sustainably support continued merchandising growth
  • Resolution of Integration and Financial Issues: By significantly resolving integration and financial issues that previously limited growth and hindered timely financial management reporting, we provided The Chosen with enhanced visibility to drive strategic opportunities confidently