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Traditional problem-solving methods often fall short in addressing the complexities of the digital age, where technology and user expectations are in a state of perpetual motion. This is where design thinking, with its human-centered approach and innovative problem-solving techniques, comes to the forefront, and it’s nothing short of magic.

Automate Now!

How often do you find yourself thinking, “I waste so much time doing these manual tasks every day in my job?” If only there was a system that could take those tasks and automate what could be automated while giving you clear instructions on what had to happen next in a process. How much easier would it be to train your new hires if you had this in place at your organization, especially with workflow automation?

The ServiceNow Platform is helping companies like yours every day by automating processes, streamlining workflows, and giving your staff members the time to focus on the tasks that matter rather than getting bogged down in the manual repetitive jobs.

The ServiceNow Platform aims to streamline and optimize business processes, reducing the time and effort required to complete tasks, minimizing errors and improving overall efficiency.

Some examples of tasks that involve automation include; order processing, invoicing, employee onboarding, customer service ticket routing, and marketing campaign management. By automating these types of workflows, organizations like yours can save time and resources, increase productivity, and reduce errors and delays.

Workflows in the Now Platform typically involve the use of specialized software tools, such as workflow management systems or business process automation platforms, which allow users to create and manage workflows in a graphical user interface. These tools typically provide a range of features and functionality, such as drag-and-drop interfaces for creating workflows, pre-built templates and integrations with other software systems.

ServiceNow is a cloud-based platform that provides enterprise-level IT service management (ITSM) and other business process automation solutions. The platform enables organizations to streamline their operations, reduce costs, and improve customer satisfaction by automating manual and repetitive tasks, integrating disparate systems, and providing real-time insights into their operations.

The ServiceNow platform is highly customizable and can be tailored to meet the specific needs of any organization, regardless of its size or industry. Some of the key features of the ServiceNow platform include IT Service Management, IT Operations Management, Customer Service Management, HR Service Delivery, Security Operations, and Governance, Risk, and Compliance Management.

It provides a wide range of capabilities, including workflow automation, self-service portals, analytics and reporting, and integrations with third-party systems. ServiceNow also offers a marketplace of pre-built applications and integrations, called the ServiceNow Store, that customers can use to extend the platform’s capabilities.

Improve your team’s efficiency, productivity, and agility by automating and streamlining their operations, while also providing a better user experience for employees, customers, and other stakeholders.

Time and Cost Savings by Workflow Automation

Think about any process in your organization that has a specific flow to it. Imagine how much time and money could be saved by identifying what could be automated or even simply automatically directing tasks or enquiries to the proper team rather than having to be vetted by your help desk.

Automate now by reducing the amount of manual work required to complete tasks and by improving the speed and accuracy of processes. Here are some specific ways in which automated workflows can achieve these benefits:

  • Streamlining processes: Automated workflows can eliminate manual tasks, reduce the time needed to complete a process, and minimize the risk of errors or delays. This helps organizations to operate more efficiently and reduce the costs associated with manual labor and inefficiencies.
  • Enhancing productivity: It can help employees to focus on more value-added tasks, rather than wasting time on repetitive, manual tasks. This can increase productivity and help to reduce labor costs.
  • Reducing errors: Eliminate errors that can occur when processes are done manually. By reducing errors, organisations can avoid costly mistakes that can impact customer satisfaction, productivity, and revenue.
  • Improving compliance: Ensure that your processes are compliant with regulations and standards. By automating compliance-related tasks, organizations can reduce the risk of non-compliance and avoid costly fines and penalties.

Here at Veracity we’re helping companies like yours  realize their potential by understanding your pain points and working together to build digital workflows that matter on one of the most versatile Platforms on the planet – ServiceNow.

Contact us to learn more about how we can help your organization digitize workflows, transform business process, reduce admin and gain productivity efficiencies.