A global car rental and transportation company sought to elevate their user experience practice within their Fleet Management division. Building on our successful collaboration during an asset management system assessment, Veracity was entrusted to drive transformative changes. Our mission involved implementing employee experience and system improvements, shaping a future-state service design, and training the internal UX management team on industry-leading best practices.
Veracity embedded two full-time experts to seamlessly integrate within the company’s UX team. Our primary focus was on project delivery and improvements, providing essential guidance on staffing, resource management and fostering a culture of excellence. Through research and design projects, resource planning, role definition and comprehensive training programs, we fortified the team’s capabilities, equipping them with the knowledge and skills needed to thrive. This holistic approach ensured the team’s readiness for future staffing endeavors and enabled the successful implementation of best practices throughout the organization.