With a workforce of 20,000+ employees worldwide, this global financial services firm sought to improve their employee experience with a new intranet. The challenge? Their previous system suffered from a lack of integration, partner relevancy and an intuitive, personalized user experience. To tackle these challenges, they partnered with Veracity to transform their employee experience and implement an intranet that facilitated global communication and governance while embodying equitable information access for its employees.
Veracity employed a multi-phased approach, integrating human-centered solutions, agile delivery models, and implementation testing to modernize their existing intranet. After identifying key personas, we defined and created robust user journeys to define a personalized experience for users on the platform. With a custom Akumina implementation, we designed and developed a personalized solution, incorporating custom widgets, agile workflows, and out-of-the-box features that exceeded user needs. And, to ensure intranet sustainability and continuous improvement, we developed a capability roadmap alongside robust training and governance for simplified maintenance and long-term value enhancement.