Our client, a Fortune 500 company, is a leading provider of technology services including IT, digital, consulting and business process outsourcing. The company has a large footprint in the healthcare technology sector, currently processing 50% of all health insurance claims in the nation. Recognizing the shifting landscape of modern healthcare, they wanted to create an innovative product for the health insurance space that addresses various healthcare audiences—members and consumers, employees, employers, brokers and providers—and deliver for a consumer-driven, competitive market. The company already had begun their product journey but needed help to ensure speed to market.
They enlisted Veracity to help with product strategy, product delivery, user experience, design and architecture modernization. We helped refine the vision and strategy, create a full-product design system and develop a cloud solution that will serve as the model for all platform iterations. We delivered more than just a member, shopper, employer, employee, broker and provider solution for our client—we delivered a transformation in the health insurance space, providing insurance companies and their users with a total end-to-end digital experience that innovates how they connect with healthcare.