A managed care organization (MCO) faced significant challenges in managing their Medicare Stars Program, resulting in stagnant Star ratings at 3.0. Limited accountability and the absence of a dedicated Stars structure hindered their efforts to elevate their ratings to the desired 4.0 level. Seeking a solution, the MCO turned to Veracity to lead the transformation of their Stars Program.

Over a period of three months, Veracity conducted a comprehensive assessment of the MCO’s current Stars Program, identifying performance gaps and formulating targeted interventions to address them. Through a collaborative approach, the team developed a roadmap that outlined specific actions and initiatives to enhance measure outcomes and propel our client towards higher Star ratings.