Our ServiceNow Solutions

Top organizations thrive on technological excellence and a robust digital foundation, allowing them to innovate confidently and provide a world-class environment for employees and customers. Our commitment includes ensuring an always-on, automated IT operations service that boosts productivity and elevates experiences. From modernizing and automating crucial aspects like IT ticketing, asset management, and workflows to streamlining end-to-end flows, integrations, and back-end systems through a unified platform, we deliver comprehensive solutions for your organization’s success.

Specialties Include: IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM)

A connected workforce is an effective workforce. We empower an effective and connected workforce through platform expertise and human-centered practices, prioritizing employee needs for an exceptional experience throughout their entire journey. From streamlined onboarding and off-boarding workflows to connecting employees across digital channels, simplifying access to services, support, and information, we enable them to excel in their work from anywhere.

Specialties Include: HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Employee Center Pro (ECPro), Employee Journey Management

Taking customer service to the next level is more than just engagement—it’s about blending a smooth front-end experience with efficient back-end workflows for tangible results. Using customer journeys, we enhance service operations by bringing together front, middle, and back offices to proactively address issues and automate common requests. Together with ServiceNow, we create a robust customer experience platform, making it easier for customers to positively impact your bottom line.

Specialties Include: Customer Service Management (CSM) and Field Service Management (FSM) within the realms of Financial Services and Healthcare Life Sciences (HCLS).

In the current business landscape, regulatory pressures and complex risk scenarios challenge organizations in their pursuit of digital transformation for competitiveness and profitability. Conventional methods for compliance and risk management transformation are falling short, and embracing innovative solutions is essential to streamline procedures, enhance risk mitigation, and foster sustainable growth. We specialize in embedding risk-informed decisions into daily operations, offering real-time visibility to safeguard your organization from uncertainty. Mitigate risks and build a resilient, growth-focused business with improved visibility, increased productivity, and confident risk management.

Specialties Include: Integrated Risk Management (IRM), GRC, Security Operations (SecOps), Vendor Risk Management (VRM), Environmental, Social, Governance (ESG)

Dealing with the hurdle of shadow IT, encompassing crucial yet overlooked legacy applications, is a widespread challenge for organizations. We address this by transforming outdated apps, integrating them into your organization’s governance framework, and unlocking innovation, agility, and productivity through user-friendly, low-code development and hyper-automation. Our approach empowers your team with accessible low-code tools, automates processes, connects them to ServiceNow, and digitizes manual tasks into efficient workflows. Additionally, we modernize operations with Robotic Process Automation (RPA), contemporary tools, and break down automation barriers through creator workflows to enhance outputs.

Specialties Include: App Engine, Automation Engine, Integration Hub, Veracity Exclusive Grievance & Appeals Accelerator