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Our ServiceNow Solutions

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the veracity difference

Realize Your Vision With a Partner Who Gets the Bigger Picture

As an elite partner and reseller of ServiceNow, our top-tier expertise with the platform allows us to deliver exceptional results that outperform other consulting firms. Our dedicated ServiceNow engineers, researchers, process consultants, taxonomists, and creatives are committed to understanding your unique employee, customer, and operational challenges and turning them into tailored digital workflow solutions. From implementing intuitive functionalities to complex customer experiences designed to meet specific needs, no one can maximize your investment in ServiceNow like we can.

Advisory & Architecture

After understanding your business, platform goals, user behaviors, and work processes, we leverage ServiceNow’s capabilities to automate, optimize, and transform operations. Our tailored strategies enhance workflows and data architecture, driving digital transformation and ensuring strategic success for your clients.

Design & Innovation

Our human-centered design approach combines “what-ifs” with “what-now’s,” helping organizations adopt innovations like Generative AI and inventive accelerators to tailor workflows for increased efficiency. This methodology not only enhances current operations but also strategically positions businesses for future growth and adaptability.

Integration & Implementation

Thanks to the power of ServiceNow, we expertly tackle your data migration challenges and conduct rigorous testing to ensure a seamless integration with your existing systems and processes. This approach minimizes disruptions and enhances every interaction, making your business operations smoother and more efficient.

Managed Services & Governance

Implementing new systems is not enough; fundamental transformation requires continuous improvement. ServiceNow allows us to establish robust governance and support systems to ensure your platform remains highly adopted, enabling enhancements without disrupting operations.

Key Metrics

Expertise You Can Rely On



Years of Experience in the ServiceNow Ecosystem



Product Line Certifications



Global Customer Satisfaction Score

Backed by RGP


Platform Implementations Across Various Industries


ServiceNow Elite Reseller Partner and Elite Consulting and Implementation badges

Reseller & Consulting & Implementation Partner Certifications

ServiceNow Certified Technical Architect and Certified Master Architect badges

10 Certified Master & Technical Architects

Platform Workflows

Empower Your Business with ServiceNow

Technology Excellence

Top organizations thrive on technological excellence and a robust digital foundation, allowing them to innovate confidently and provide a world-class environment for employees and customers. Our commitment includes ensuring an always-on, automated IT operations service that boosts productivity and elevates experiences. From modernizing and automating crucial aspects like IT ticketing, asset management, and workflows to streamlining end-to-end flows, integrations, and back-end systems through a unified platform, we deliver comprehensive solutions for your organization’s success.

Specialties Include: IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), IT Asset Management (ITAM)

Employee Experience

A connected workforce is an effective workforce. We empower an effective and connected workforce through platform expertise and human-centered practices, prioritizing employee needs for an exceptional experience throughout their entire journey. From streamlined onboarding and off-boarding workflows to connecting employees across digital channels, simplifying access to services, support, and information, we enable them to excel in their work from anywhere.

Specialties Include: HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Employee Center Pro (ECPro), Employee Journey Management

Customer Experience

Taking customer service to the next level is more than just engagement—it’s about blending a smooth front-end experience with efficient back-end workflows for tangible results. Using customer journeys, we enhance service operations by bringing together front, middle, and back offices to proactively address issues and automate common requests. Together with ServiceNow, we create a robust customer experience platform, making it easier for customers to positively impact your bottom line.

Specialties Include: Customer Service Management (CSM) and Field Service Management (FSM) within the realms of Financial Services and Healthcare Life Sciences (HCLS).

Operational Excellence

In the current business landscape, regulatory pressures and complex risk scenarios challenge organizations in their pursuit of digital transformation for competitiveness and profitability. Conventional methods for compliance and risk management transformation are falling short, and embracing innovative solutions is essential to streamline procedures, enhance risk mitigation, and foster sustainable growth. We specialize in embedding risk-informed decisions into daily operations, offering real-time visibility to safeguard your organization from uncertainty. Mitigate risks and build a resilient, growth-focused business with improved visibility, increased productivity, and confident risk management.

Specialties Include: Integrated Risk Management (IRM), GRC, Security Operations (SecOps), Vendor Risk Management (VRM), Environmental, Social, Governance (ESG)

Creator Workflows

Dealing with the hurdle of shadow IT, encompassing crucial yet overlooked legacy applications, is a widespread challenge for organizations. We address this by transforming outdated apps, integrating them into your organization’s governance framework, and unlocking innovation, agility, and productivity through user-friendly, low-code development and hyper-automation. Our approach empowers your team with accessible low-code tools, automates processes, connects them to ServiceNow, and digitizes manual tasks into efficient workflows. Additionally, we modernize operations with Robotic Process Automation (RPA), contemporary tools, and break down automation barriers through creator workflows to enhance outputs.

Specialties Include: App Engine, Automation Engine, Integration Hub, Veracity Exclusive Grievance & Appeals Accelerator


Trusted By 4k+ Clients Worldwide

We’re pleased to deliver the key functionalities of IRM successfully. The deployment activities have been well-planned and seamlessly executed by the team. Thank you for your amazing support on this project.

Risk & Project Manager, Data Driven Digital Bank, Singapore

I love working with Veracity. We need more people to challenge us to think about our current problems for future outcomes.

ServiceNow Platform Owner, Fortune 500 Financial Company

What we’ve accomplished so far with Veracity is so much more than what we thought we could achieve-and we’re excited for what’s to come.

Leadership Team, Government Agency

Veracity truly helped us transform our business for the digital age. Thanks to their innovative solutions, we were able to streamline our operations, increase efficiency, and deliver better value to our customers.

Jennifer Reyes, VP, Johnson & Johnson


Meet the Experts

Todd Fudala

North America

Managing Director, ServiceNow Practice

A closeup of Rory Fitzpatrick smiling

Rory Fitzpatrick

Asia-Pacific & Australia

Regional Managing Director, ServiceNow Practice

Jennifer Jones


SVP, Business Development, BX & Marketing