Stay up-to-date with our latest thoughts on digital transformation. Discover how businesses are leveraging technology to stay ahead of the competition and thrive in the digital age.
User experience (UX) research is often considered a cost center for businesses, and people often overlook its importance. However, research has shown that investing in UX research can lead to…
April 7, 2023
Customer Experience
The Future of AI and UX: An Experience Makeover
From chatbots to spot-on suggestions, AI is rewriting the rulebook for User Experience (UX) in ways that are nothing short of extraordinary. In this insights article, we'll discuss the future…
April 7, 2023
Workplace Automation
From Manual to Digital: The Future of Grievance & Appeals Process Efficiency
In the ever-evolving landscape of customer (member) management, organizations face the challenge of efficiently handling appeals and grievances while meeting governance, compliance, and customer satisfaction requirements. Manual processes and disjointed…
April 7, 2023
Employee Experience
What an Employee-First HR Service Delivery Looks Like and Why Your Company Needs It Now
Human Resources (HR) plays a pivotal role in shaping an organization's success. Why? Because that’s where your employee journey starts. According to Forbes, organizations that focus on overall employee engagement…
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